Actual Criminal Activity

If you believe that the alarm was not a false alarm, in other words it was an attempted or actual break and enter it must be reported to the police immediately. Your appeal will not be considered unless a police officer has taken a report, either in person or by phone.

When you appeal in writing to the False Alarm Reduction Unit, the appeal must include the number of the police report given to you by the officer that took the report.

Mechanical/Equipment Issues

If the reason for the false alarm was mechanical failure of the equipment, you may send us a copy of the repair report provided by your alarm company when they attended to fix your alarm system.   This must be accompanied by payment of your invoice, as the alarm is still false in nature.  An appeal will be done and will possibly reduce the false alarm count against your premise.  An appeal of this nature will not be done unless the fees associated to the alarm are paid.

All letters of appeal must include:

• Premise Name
• Location
• Phone Number
• Contact Name
• Premise ID Number

Appeals should be submitted within 30 days of the date of the alarm occurring.  Appeals will not be accepted following 60 days from the date of the incident.